Refund policy

  1. You can open the parcel before accepting it. If you don’t like the product, you may return it to the rider at the same time.

  2. We offer a 7-day exchange policy after receiving your parcel. If you want to exchange the product, the delivery charges will need to be covered by you.

  3. We offer a  7-day return policy after receiving your parcel. The item must be unused, with tags, and in its original packaging along with proof of purchase. Return shipping charges will be paid by the customer.

  4. To request a return or exchange, please contact us on WhatsApp.

  5. If you receive a damaged, defective, or wrong item, please contact us immediately after receiving your order so we can resolve the issue.

  6. Refunds will be processed after we receive and inspect the returned item. If approved, the refund will be sent to your original payment method within 10 business days.